Privacy Policy LH80 – Our Commitment to Protecting Malaysian Players' Personal Data

Lh80 is an online casino platform operating at lh80.my, dedicated to delivering the best gaming entertainment experience for Malaysian players. In running the platform, lh80 collects and processes certain personal information from our members. We understand that this requires trust — and that trust is something we do not take lightly.

This Privacy Policy is designed to give you a clear, complete, and transparent picture of how lh80 manages your personal data – from the moment you first register through every subsequent interaction on our platform. We believe Malaysian players deserve to know exactly what happens with the information they share with lh80, which is why this document is written in plain language rather than confusing legal jargon.

This Privacy Policy applies to all information collected by lh80 through the lh80.my website, the lh80 mobile app for Android and iOS, lh80's customer support services, and all other official lh80 communication channels. Any new services we introduce in the future will also be subject to this policy unless stated otherwise.

Lh80 collects your personal information through a number of different methods as you use our platform. Below is a complete list of the data categories we collect, along with the purpose of each:

Lh80 does not collect data considered sensitive — such as medical information, political views, or religious beliefs — unless it is directly relevant to a specific legal compliance requirement. We request only what is genuinely necessary, nothing more.

In the context of payments at lh80, when you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, the relevant transaction information is processed by the respective payment provider in accordance with their own privacy policy. lh80 receives only the transaction details necessary to complete your request and does not store your full card or account details in our systems.

Every piece of information lh80 collects from you has a clear and legitimate purpose. We do not collect data for the sake of collecting it — every use of data must be justified by a genuine operational need or applicable legal requirement. Here is how lh80 primarily uses your personal data:

• Account Management: Creating and maintaining your lh80 account, verifying your identity at login, processing deposits and withdrawals, and updating your profile information whenever necessary.
• Service Provision: Allowing you to play lh80 games, access eligible promotions, receive customer support, and use all lh80 platform features seamlessly.
• Security & Fraud Prevention: Monitoring accounts for suspicious activity, detecting unauthorised access attempts, and protecting the integrity of the lh80 platform from misuse.
• Legal Compliance: Fulfilling Malaysian legal obligations, including anti-money laundering (AML) requirements, age verification, and reporting mandated by the relevant authorities.
• Responsible Gaming: Using gaming history data to identify patterns that may indicate problem gambling risk, and offering appropriate support tools to lh80 members who need them.
• Communications: Sending important account notices, security updates, and lh80 promotional information that you have opted to receive. You may unsubscribe from marketing communications at any time via your lh80 account settings.
• Platform Improvement: Analysing aggregated and anonymised usage patterns to understand how players interact with lh80 and make meaningful improvements to the user experience.

This is one of the most important aspects of the lh80 Privacy Policy – and we want to state it plainly: lh80 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. This has been lh80's position since day one, and it will never change.

However, there are certain circumstances in which lh80 may need to share your information with specific parties:

• Technical Service Providers: Companies that assist lh80 in operating the platform – such as cloud service providers, payment solution providers (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), and gaming software providers. All such parties are bound by strict confidentiality agreements and may only use your data for purposes specified by lh80.
• Malaysian Authorities: Where required by Malaysian law, court order, or a legitimate request from a relevant authority, lh80 may be obliged to disclose certain information. lh80 will notify you of any such disclosure where legally permitted to do so.
• Fraud Investigation: In cases involving fraud, money laundering, or suspected criminal activity, lh80 may share relevant information with authorised law enforcement agencies.
• Business Transfers: In the event of any merger, acquisition, or asset transfer involving lh80, player data may be transferred as part of that process. In such cases, you will be notified in advance and the receiving entity will be bound by an equivalent Privacy Policy.

In all of the above circumstances, lh80 ensures that any data sharing is carried out with appropriate safeguards and limited strictly to the minimum information required. We never grant access to your data beyond what is necessary for the stated purpose.

Lh80 makes significant investments in security infrastructure to ensure your personal data is consistently protected against unauthorised access, modification, or breaches. lh80's security approach is multi-layered — not a single line of defence, but a system of reinforcing safeguards working together.

• 256-bit SSL Encryption: All data transmitted between your web browser or mobile app and lh80's servers is encrypted using TLS protocol with a 256-bit key – computationally impossible to break with current technology.
• Tiered Access Controls: Only lh80 staff with a legitimate business need and who have passed strict security checks are permitted to access player data. Every access is recorded in a comprehensive audit log.
• 24/7 Security Monitoring: lh80's around-the-clock monitoring system detects suspicious activity or intrusion attempts in real time and responds automatically to identified threats.
• Two-Factor Authentication (2FA): lh80 offers a 2FA option for your account as an additional layer of security, which we strongly encourage you to enable — especially if your account holds a significant balance.
• Regular Security Testing: lh80 conducts regular security audits by independent experts to identify and address any potential vulnerabilities in our systems before they can be exploited.

While lh80 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection in a digital environment. Should a security incident occur that affects your data, lh80 is committed to notifying you within the timeframe required by law and taking immediate remediation steps.

The lh80 platform uses cookies and similar tracking technologies to enhance your user experience, maintain account security, and ensure certain technical features of the platform function correctly. Cookies are small text files stored on your device when you visit lh80.

Types of cookies used by lh80:

• Essential Cookies: Required for the core functionality of the lh80 platform — including maintaining your login session, ensuring account security, and enabling financial transactions to process correctly. These cookies cannot be disabled without affecting the overall functionality of the platform.
• Performance Cookies: Collects aggregated data on how players use the lh80 platform — the most frequently visited pages, time spent on each game, and general navigation patterns. This information is used to continually improve the lh80 platform.
• Functional Cookies: Stores your preferences such as selected language, display settings, and notification options so you don't have to reconfigure them every time you log in to lh80.
• Security Cookies: Helps lh80 identify suspicious sessions, prevent identity fraud, and protect your account from unauthorised access attempts by unrecognised parties.

You can manage your cookie preferences through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and overall experience of the lh80 platform. For the best experience on lh80, we recommend allowing essential and functional cookies.

Lh80 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. We do not keep your data any longer than needed — this is part of the privacy-by-design principle we apply across lh80's operations.

• Active Account Data: Retained for the duration your lh80 account remains active, plus any additional period required to meet legal obligations following account closure.
• Financial Transaction Records: Retained in accordance with Malaysian legal requirements on financial records and AML compliance – typically seven years or as stipulated by the relevant authorities.
• Security Logs: Retained for the period required for security investigations, fraud detection, and audit compliance — typically no longer than two years for routine logs.
• Support Correspondence: Records of interactions with the lh80 support team are retained to ensure service continuity and resolution of recurring issues, typically for three years.

Once the retention period has expired, or where you submit a data deletion request that can be fulfilled, lh80 will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-identified.

As an lh80 member, you have clear rights regarding your personal data. lh80 is committed to making it straightforward for you to exercise these rights without unnecessary difficulty:

To exercise any of the above rights, contact the lh80 team at [email protected] stating the right you wish to exercise along with any relevant information. lh80 will respond within the timeframe required by law and will not charge a fee for reasonable requests.

Lh80 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18. This is not merely a policy — it is an absolute requirement that we enforce through a rigorous age verification process during lh80 account registration.

Should lh80 discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account without delay. Parents or guardians who believe their child may have registered an lh80 account without their knowledge or consent are urged to contact us immediately at [email protected] for a prompt resolution.

The lh80 platform may contain links or references to third-party websites or services in certain contexts, such as payment service providers. lh80 is not responsible for the privacy practices or content of those third-party websites.

When you use third-party services integrated with lh80 – such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX – your relevant information is processed in accordance with each provider's own privacy policy. We recommend reading the privacy policy of every service provider you use to understand how they handle your data. lh80 only works with providers that uphold high and trusted data security standards.

Lh80 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. We are committed to providing clear advance notice whenever significant changes are made to the way we handle your data.

When significant changes are made, lh80 will:

• Updating the "Last Updated" date displayed at the top of this page
• Displaying a clear notice on the lh80 platform during your next login session
• Sending email notifications to the address registered on your lh80 account for changes that materially affect your rights

Continued use of the lh80 platform after an updated Privacy Policy takes effect constitutes your acceptance of the new terms. If you do not agree with the changes, you have the right to close your lh80 account and request deletion of your data in accordance with the procedure set out in the Your Rights section.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how lh80 handles your personal data, we encourage you to contact the lh80 team directly. We take every privacy complaint seriously and are committed to providing a prompt and satisfactory response.

Lh80 will acknowledge receipt of your complaint and provide a full response within a reasonable timeframe. If we require additional information to resolve your complaint, we will contact you via your registered email address. All privacy complaints are handled in strict confidence by lh80's trained team.